Updated 26.5.20


Phase Four - Coming Out of Lockdown

During Phase 4 of exit from lockdown THRIVE are offering face-to-face appointments. However, it’s not quite business as usual:


Screening for Coronavirus


We will ask you to complete a screening questionnaire with us to look out for possible symptoms of oronavirus, and to check if you might be vulnerable or extremely vulnerable to the virus. You are vulnerable if you are over 70 years old and / or have other medical conditions. You are extremely vulnerable if you have had an organ transplant, recent cancer treatment, are taking drugs to supress your immune system or are pregnant. Depending upon your answers to the screening questionnaire we may suggest you contact the Public Health department, or that it would be best to see you for an online consultation rather than face to face.

Infection Control and Informed Consent

If you don’t fit these categories we can continue with a face-to-face appointment. However,  face-to-face therapy carries increased risk of transmission and exposure to Coronavirus compared to online consultations. The virus can spread from person to person and while the exact mechanisms of transmission are not fully known, spread through large droplets is considered one main mechanism. This includes contact with virus-infected droplets on surfaces. We are using many infection control strategies including:

  • Limiting the number of people on the premises to one therapist and one client at a time. Carers and chaperones are allowed on the premises if absolutely necessary, otherwise they should wait outside the premises.

  • You will be required to use handrub or wash your hands upon entering and leaving the premises. Therapists will use handrub or wash their hands during and between appointments as appropriate.

  • Social distancing: We are using the large gym space as the treatment area. Where possible we will position ourselves 2m apart and ask you to observe this. Use of contact physiotherapy will only be used where necessary for assessment and treatment purposes. Please note this will be a clinical judgment of the therapist and while it may not always align with your treatment preferences we ask for your understanding during this time.

  • Therapists will wear a surgical grade mask at all times. They will wear gloves and an apron for any hands-on contact.

  • Therapists will clean all surfaces contacted between clients. The premises will be cleaned regularly.

  • If you normally pay for your physiotherapy in person, we will issue you with your invoice and ask you to pay by bank transfer.


We will ask you to sign a statement to confirm that you understand the above points when you come into clinic.

Please note that Neurological Physiotherapist Anne Coates will continue to only offer online appointments.

To book an appointment click here.

Please do not hesitate to get in touch should you have any queries.


Excellence in Physiotherapy + Clinical Education + Pain Research

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66 La Grande Rue, St. Martin, Guernsey | | (+44) 01481 233012